Return and Exchange Policy
Thank you for choosing tuuvwg.com, an independent website under Yangjiang Linzhiba Industry and Trade Co., Ltd.! In order to protect your shopping rights and let you enjoy a worry-free shopping experience, we have formulated the following return and exchange policy, please read it carefully.
1. Return and Exchange Conditions
Return conditions: Within 30 days from the date you sign for the goods, if you are not satisfied with the goods, you can apply for a return for any reason. It is necessary to ensure that the goods are in their original packaging, complete accessories, undamaged and do not affect secondary sales (the goods have no signs of use, the tags are intact, the labels are not removed, etc.).
Exchange conditions: Within 30 days after signing for the goods, if there are quality problems with the goods, or you need to change the specifications, colors, etc. of the goods, you can apply for a replacement. It is also necessary to ensure that the goods meet the above conditions that do not affect secondary sales.
II. Return and Exchange Process
Application: Please contact our 24-hour online customer service via email service@tuuvwg.com or call our customer service hotline 15036028545 to submit a return and exchange application, and provide the order number, product problem description and other relevant information.
Review: Our customer service staff will review the application in a timely manner after receiving it. After the review is passed, we will inform you of the specific return address (return address: No. 22, Tangwei Jiangchun Road, Hongfeng Town, Yangdong District, Yangjiang City (residence declaration)) and subsequent precautions.
Returning the goods: Please return the goods to the address we provide using a reliable logistics method. The entire store is free of shipping, and you do not need to bear the shipping costs of the return.
Acceptance and processing: After we receive the returned goods, we will complete the acceptance within [3] working days. If the return and exchange conditions are met, for return orders, we will process a refund for you within [5] working days after the acceptance is passed; for exchange orders, we will re-ship you as soon as possible.
III. Notes
If you return the product for personal reasons (not quality issues), the product must be packaged intact, with all accessories and no damage, otherwise it may affect the refund process.
If there is a quality problem with the product, please provide clear evidence such as photos or videos of the problem when applying for a return or exchange so that we can process it faster.
The refund will be returned to your payment account by the original route, and the specific arrival time depends on the processing speed of the payment institution and the bank.
If you have any questions or problems about returns or exchanges, please feel free to contact us at any time through the above contact information. We will serve you wholeheartedly and do our best to protect your shopping rights!
