Logistics Policy​

Thank you for choosing tuuvwg.com! In order to bring you a better and more convenient shopping experience, our logistics policy is detailed as follows:​

Shipping Policy​

We are committed to providing you with a cost-effective shopping experience. All products in the store enjoy free shipping service. No matter the order amount or the number of products, you do not need to bear additional shipping costs. You can easily buy your favorite tools! ​

Delivery Time​

We work closely with many high-quality logistics partners to ensure that the goods are delivered to you as soon as possible. Generally, the order will be shipped within [X] working days after successful payment. After the goods are shipped, you can check the logistics order number on the order details page and track the package transportation status in real time. Due to factors such as transportation distance and customs clearance, the actual delivery time in different regions may vary. If you have special requirements for delivery time, you can contact our 24-hour online customer service at any time through email service@tuuvwg.com or call 15036028545.​

Return and Exchange Logistics​

Return policy: If you are not satisfied with the goods you received, you can apply for free return and exchange within 30 days after signing for them. The return address is: No. 22, Tangwei Jiangchun Road, Hongfeng Town, Yangdong District, Yangjiang City (residence declaration). Please ensure that the goods are kept in the original packaging, complete accessories and do not affect the secondary sale. After the return is issued, please inform our customer service of the logistics order number in time so that we can follow up. ​

Exchange policy: If you need to replace the goods, you can also apply within 30 days. After we receive the returned goods and confirm that they are correct, we will arrange for re-delivery for you as soon as possible. ​

If you encounter any problems during the logistics process, such as package loss, delay, etc., please contact us as soon as possible. Our customer service team will be online 24 hours a day to assist you in solving the problem and protect your shopping rights!